Suspended Account

User is reaching out to have their account reactivated.

Thank you. I need to access business forms when will be account be unlocked.

Hi Amy,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Thank you.

Hi Amy,

I just heard from the relevant team that the account is now active, if you want to upgrade your account you have to upgrade your account with a different payment method. Upgrading your account is easy. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.