"Authentication Error, Invalid_response" error message

Hi,

I reached out to our IT department about the authentication error. They have confirmed that there is no issue from AD side, the authentication was successful. Please see attached screen shot when I logged in into JotForm.

Thank you.

Marissa

Hi Marissa,

Thanks for reaching out to Jotform Support. I checked, and you have both a Starter account and an Enterprise account. Can you clarify which account you're trying to log in to? If you're trying to log in to your Enterprise account, you can log in here. Otherwise, you can log in here.

Give it a try and let us know how it goes.

Hi Deanne,

I'm trying to log in into the Enterprise account, but I get the same authentication error.

When I tried the Starter account, I could get into the account, but it does not have the forms we used to have and looks like I am not an admin.

Hi Marissa,

It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.