Form disabled notification from AI without verification email

I have been told by AI that my form has been disabled but I have not recevied an email to verify anything. Please advise - this is a time sensitive matter for registration for an event. Thank you

I don't have an answer - I need one

Hi Neighbor_Econ,

Thanks for reaching out to Jotform Support. I checked your account and can confirm that none of your forms are disabled. All your forms are active and available. Try clearing your browser cache and refreshing the page to make sure you’re seeing the most up-to-date status. If that’s not quite what you’re looking for, can you share a bit more info so I can help you better?

Reach out again if there’s anything else we can do for you.

Can you go to my form and look at my codes. The SPKRCHI, I have been told, is showing invalid. I need this code to work - this is an extremely time sensitive issue as we are having people register for an upcoming event that need to use this code to receive a discount.

Hi Neighbor_Econ,

I tested your form to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

If that’s not quite what you’re looking for, can you share a bit more info so I can help you better?

Can you send either a screenshot or a quick recording of what’s going on? Loom works well for recording, or you can upload to Google Drive or Dropbox and send us the link. Or you can use this guide for taking a screenshot.

When we hear back from you, we’ll be ready to move forward.

Yes - when I test it, it also works for me. But I have had 3 different people tell me they tried it and it did not work. Do you have any reason why that could be happening. Is there any settings or anything that I can check.

Hi Neighbor_Econ,

Thanks for your patience. Once you have a chance to share your screen recording, we’ll be able to review it and provide direct help.