Unable To Access Account

Hello,

Yesterday, I was nearly completed setting up my account (in the course of setting up PayPal access), when my browser froze. When I attempted to re-login to my account, I was blocked, and I attempted to reset my password but despite numerous attempts I never received a password-reset email. After an extended discussion with your AI, I was allowed to use my alternative address at Gmail. My main address (associated with my JotForm account) is javanabbema@nytts.org and the alternative account is jvanabbema@gmail.com. Since I've received no reset messages on either account, the problem appears to not be on my end.

I am understandably concerned because I've revealed protected information related to my PayPal account.

Please advise. You may call me directly at 718-654-5705. 

James Van Abbema

According to our logs, the reset password email was successfully sent to javanabbema@nytts.org. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, ensure your email settings allow messages from Jotform.

Hi James,

Thanks for reaching out to Jotform Support. I have reviewed the email address javanabbema@nytts.org, and it is not associated with a Jotform account. Do you have a link that you were working on before your browser froze so that we can look it up and check, which Jotform account the form is associated to?

Once we hear back from you, we can help you sort this out.

Dear Christopher,

Thank you for your message. I was concerned after my browser
froze, because it appeared that I was unable to recover my account
and continue the configuration of my form. I have since gained
access, and I am now nearly finished with the form's setup,
including the successful linking to PayPal.

This address, javanabbema@nytts.org, should be the email
address associated with my account. Please confirm that
association if it is not.

Thank you,
Jim Van Abbema


Jotform wrote:













...

Hi Jim,

I can confirm that javanabbema@nytts.org isn't connected to any Jotform accounts. You can use it to register again.

Let us know how it turns out.