Widget Desplegables Dinámicos no funciona

Buen día,

Tengo inconveniente con el widget en todos mis formularios ya que todo sale en una sola lista y nos por niveles según el tipo

Hola Raquel,

Gracias por contactarnos. Soy un asistente de IA y haré lo posible para ayudarte hasta que alguien del equipo de soporte esté disponible.

Entiendo que tienes un inconveniente con el widget de Desplegables Dinámicos en tus formularios, ya que todo aparece en una sola lista en lugar de mostrarse por niveles según el tipo.

¿Podrías por favor proporcionar más detalles sobre el problema? Por ejemplo, cómo tienes configurado el widget o si este comportamiento ocurre en todos los formularios o solo en algunos específicos. Esto nos ayudará a entender mejor la situación y ofrecerte una solución adecuada.

Quedo atento a tu respuesta para poder asistirte mejor.

Déjalo intentar y avísanos cómo te va.

Es en todos los formularios, este widget funcionaba bien desde que se adquirió la plataforma. Sin embargo hoy es lo que se visualiza el inconveniente.

Hola Raquel,

Un miembro de nuestro equipo de soporte ha tomado el control de este hilo para ayudarte con el inconveniente que mencionas.

Por lo tanto, ya no responderé en este hilo, pero el equipo te brindará la asistencia necesaria.

Hi Raquel,

Thanks for your patience. Our Spanish-speaking support agents are helping others right now, so I’ll assist you in English for now.

The issue is happening because the Dynamic Dropdowns widget needs indentation in the Values section to show items in levels. Without that, everything appears in one flat list. Here’s how the structure should look:

Main Option 1

  Sub Option 1.1

  Sub Option 1.2

Main Option 2

 Sub Option 2.1

You can use either the tab key or 2–4 spaces before each sub-option. One level of indentation = child option, two levels = sub-child, and so on. The important part is to keep it consistent.

For more details, here’s the official guide: How to Configure the Dynamic Dropdowns Widget (https://www.jotform.com/help/596-how-to-configure-the-dynamic-dropdown-widget/).

Give it a try and let us know if you have any other questions.

Hola, se encuentra configurado de esa forma.

Es mas el widget lo tenemos usando por casi hace un año y no hemos tenido inconveniente. Podrían revisar por favor o sí han cambiado la forma de configuración

Hi Raquel,

I just heard back from our Developers. They’ve resolved it, so it should be working fine now. Can you give it a try and see how it goes?

Hola, todavía sigue el mismo inconveniente.

I been created one new form, whit this widget with the default items and the error persists, look it

the link for the form is : https://form.jotform.com/252575590705059

Hi Raquel,

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

habilitado

Hi Raquel,

This issue was reported earlier to our Developer Team and should be resolved by now. I have also reviewed your form and I didn't encounter any issues as shown in the screen recording.

Could you check it out again on your end? As an additional measure, I have cleared your form cache.

Give it a try and let us know how it goes.

Hola, he ingresado de nuevo y seguimos con el mismo inconveniente. Que podría ser en todo caso?
Ya que son los datos que están por default

Hi Raquel,

Could you try to use a different browser or incognito to check if the issue still persists? If not, I would suggest clearing your form cache.

Give it a try and let us know how it goes.

Hola, se ha borrado el caché según las indicaciones, adicional se probaron con los navegadores sin éxito.

Hi Raquel,

Could you share with us a screenshot of your browser console log? Here's how to do it:

1. Click on your right mouse button.

2. Select Inspect.

3. Go to Console tab.

We also have a guide about How to Get a Console Report from Most Common Browsers that you can check out. Also, could you share with us the device you are currently using, OS version, and browser?

Once we hear back from you, we can help you sort this out.

i try with mozila firefox and edge, and in the other red too but i have the same problem. maybe could be for the region? or maybe the keyboard distribution? couse the configuration is the same of the default, in the video you can check i delete the widget and add again and I have the same problem

Hi Raquel,

Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Thanks for your patience while we’re working on this.

Hi Raquel,

Thanks for sharing that, it paints a clearer picture of what’s happening. I will also add this to the escalated ticket, so our team can check on it. Our Developers are actively working on this. We’ll keep you updated so you’re never left wondering what’s happening.

por favor es de urgencia, ya que esta deteniendo nuestra operatividad

Hi Raquel,

I have informed the Developer Team about the urgency of this thread. Once we get an update, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

Hi rreyes_rreyes227,

We have heard back from our developers that they have fixed the issue.

Give it a try and let us know if you need any other help.

Todo bien, gracias.