Jotform API: 302 status code

Hi Team,
We are facing 302 status code for user/forms API, Can you please help us resolving this issue?
Note- It's only happening for particular customer(1 integration).

Hi Raj,

Thanks for reaching out to Jotform Support. A 302 status code usually indicates a redirection issue. Since you mentioned it’s only happening with one specific integration, it may be related to that customer's authentication or account setup. Can you share more details about the request, such as the endpoint you’re calling and whether you’re using an API key or an OAuth token? This will help us narrow down the cause.

In the meantime, try re-authenticating the integration and testing the same API call on another account to see if the behavior is isolated. You can also run the call in our Jotform API Test console or in a tool like Postman to check if you encounter the same error.

After we hear back from you, we’ll know what’s going on and how to help.

Hi Reban,
The endpoint user/forms Endpoint.
We are using API key

Hi Raj,

Since you're using the user/forms endpoint, we'll need to confirm whether the issue also occurs outside your integration. Can you try running the call in our Jotform API Test console with your API key or in a tool like Postman to see if you encounter the same error? This will help us determine if the problem is specific to the integration or more general.

Once we hear back from you, we can help you sort this out.

Hi Reban,
I've tested the Jotform API in both the API Test Console and Postman, but I'm seeing different responses in each.

I'll attach the cURL command and screenshots from both tools for your reference.

Could you please help me with the steps to identify and resolve this issue?

Curl-
curl 'https://redcross.jotform.com/myteams/web-platform/API/user/forms?filter=%7B%22updated_at%3Agt%22%3A%222006-01-01%2000%3A00%3A00%22%7D&offset=0&limit=100' \

--header 'User-Agent: Jersey/2.45 (Apache HttpClient 4.5.14)' \

--header 'APIKEY: *' \

--header 'Cookie: guest=guest_f113a5842156acb9; userReferer=https%3A%2F%2Fredcross.jotform.com%2Fmyteams%2Fweb-platform%2FAPI%2Fuser%2Fforms%3Ffilter%3D%257B%2522updated_at%253Agt%2522%253A%25222006-01-01%252000%253A00%253A00%2522%257D%26offset%3D0%26limit%3D1000'

Responses-

Hi Raj, 

I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there, and someone from the Enterprise Support Team will get in touch with you shortly.

Thanks for your patience and understanding. We appreciate it.