How to delete or edit emails

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    lorenzoussoli
    Asked on September 15, 2025 at 3:36 AM

    hi, How can I delete or edit emails in the form settings?

    Jotform Thread 31043791 Screenshot
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    Podo: Support AI Agent
    Replied on September 15, 2025 at 3:36 AM

    Hi lorenzoussoli,

    It's easy to delete Notification Emails for your form. Heres how to do it:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. In the menu on the left side of the page, click on Emails.
    3. Hover your mouse over the Notification email, click on the Gear icon, and click on the Trash Can icon.
    4. In the window that opens, click on Delete and that's it.

    How to delete or edit emails Image 1 Screenshot 20

    Reach out again if you need any other help.

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    Aiden JotForm Support
    Replied on September 15, 2025 at 3:48 AM

    Hi lorenzoussoli,

    Thanks for reaching out to Jotform Support. You can delete or modify emails from your form easily. Let me first show you how to delete an email: 

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. In the menu on the left side of the page, click on Emails.

    3. Hover over the email you want to delete and click on the Three Dots icon.

    4. Now, select Delete and confirm.

    How to delete or edit emails Image 1 Screenshot 30 That's how you delete an email but if you want to modify it, you can follow these steps:

    1. Hover over the email you want to modify and click on the Edit button.

    2. Then, customize the email however you like and click on the Save button down below.

    How to delete or edit emails Image 2 Screenshot 41 That's it. Let us know if you have other questions.

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    lorenzoussoli
    Replied on September 15, 2025 at 3:52 AM

    As you can see in the screenshot, there is no Gear icon


    How to delete or edit emails Image 1 Screenshot 20

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    Mustafa
    Replied on September 15, 2025 at 4:00 AM

    Hi lorenzoussoli,

    Thanks for reaching out to Jotform Support.

    Although there is no specific information available about this issue, here are some general troubleshooting steps you can try to resolve the problem with missing icons in the form builder:

    1. Clear your browser cache and cookies to ensure no outdated data is causing display issues.
    2. Try accessing your Jotform account using a different browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari to see if the issue persists.
    3. Disable any browser extensions or ad blockers temporarily, as they might interfere with the form builder interface.
    4. Make sure your browser is updated to the latest version for optimal compatibility.
    5. Log out and log back into your Jotform account to refresh your session.
    6. Try using your browser's incognito or private browsing mode to rule out issues caused by cached data or extensions.
    7. Consider testing on another device to rule out device-specific problems.

    If after these steps the icons are still missing, it might be a temporary interface issue. Please let us know if you need further assistance or if the issue continues.

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