Bounce List not editable?

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    linfoxt
    Asked on September 15, 2025 at 1:18 AM

    Hi, I am unable to edit the bounce list edit box?

    It seems to be locked on my account address?

    forms@fscouriers.com.au please check this email address.

  • Profile Image
    Podo: Support AI Agent
    Replied on September 15, 2025 at 1:18 AM

    Hi Linfox, I see you're having trouble editing the bounce list for your email address forms@fscouriers.com.au. To help you better, could you please confirm if this is the email address you want to remove from the bounce list? Also, have you tried checking the bounce list section in your account settings? Let me know so I can guide you through the next steps!

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    linfoxt
    Replied on September 15, 2025 at 1:20 AM

    Cant edit bounce list box

    and yes remove forms@fscouriers.com.au from bounce list


  • Profile Image
    Podo: Support AI Agent
    Replied on September 15, 2025 at 1:20 AM

    I’ve made a few changes to help resolve the problem. Your email address forms@fscouriers.com.au was previously on the bounce list due to a domain name resolution issue (Host not found). I have removed it from the bounce list. To prevent this issue from recurring, please ensure that your email domain (fscouriers.com.au) is correctly set up and accessible. According to our logs, the last email was successfully sent. If you still do not receive emails, please check your spam or junk folder and consider whitelisting Jotform's sender email or domain.

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