URGENT Email Error

I wrote the wrong email spelling

Please update to

partnerships@voyaapp.co

Hi parnerships,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To update your email address to partnerships@voyaapp.co, you can change it easily in your account settings. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image in the top-right corner.

2. In the window that opens, click on your name.

3. On the right side, under the Email section, click Edit.

4. Enter your new email address partnerships@voyaapp.co and click Save.

5. Enter the authentication code sent to your new email to verify the change.

Here is a helpful guide with images to assist you: Changing your account email address.

Give it a try and let us know how it goes.

Hi parnerships,

To update your email address to the correct one, you need to fill out Jotform Account Recovery Form. Our team will notify you once they’ve reviewed it.

it requires me to submit the previous confirmation to confirm the change

Hi parnerships,

The Account Recovery Form can help us verify the ownership of the account. This is to make the process secure and avoid unauthorized individuals from making changes on the Jotform account.

Did you encounter any issue while filling out the form? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Keep us updated and let us know if you need any more help.