Do not see my past submission.

Hi,

How are you ?

I am wondering why I don't have access to all the submission that linked to my account ?

I had total of 432. I only see 3. In the past i put them in the archive but i don't see this option anymore.

Thank you

Hi AliFarhatt,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with not seeing all your past submissions, it appears that some submissions might be archived or missing from your current view. To assist you better, please provide the Form ID related to these submissions. Additionally, if you have any specific submission dates or submission IDs, sharing those details will help us locate the missing submissions more efficiently.

Once we have this information, we can guide you on how to access or recover your archived submissions.

Let us know if you have any other questions.

Hi AliFarhatt,

Can you check if the missing the submissions were already deleted? If so, it's really easy to restore your deleted entries in Jotform Tables. Let me show you how:

1. On your Jotform Submissions Table, click on the Three Dots icon in the tab next to your form's name on the upper left side of the page.
2. In the dropdown list, click on Trashed Entries.
3. In the menu that comes up on the right side of the page, select the Deleted Submission then, click on the Restore button and that's it.

Don't forget that trashed submissions that are not restored within 30 days will be automatically deleted. You can also check out our guide about How to Restore Deleted Submissions in Jotform Tables for more information.

You can also check if the submission has been archived within your Jotform Tables. It can be easily unarchived and returned to your main Table. Let me show you how to do it:

1. In the upper-left corner of your Jotform Submissions Table, click on the Three Dots icon on the right side of the tab.
2. Then, select Archive Entries.
3. In the window that opens up, tick the Checkbox next to the Submission that you want to unarchive, or tick the Checkbox for Select All to select all of them.
4. Now, click on Restore to send the submissions back to your Jotform Tables.

We have here our guide about How to View Archive Entries to learn more.

Additionally, if the submission you're looking for isn't in the Trashed and Archived entries, can you share to us more details on this missing submission, such as the exact form so we can easily locate it? We can take a look at this for you, but we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.