Unable to receive the Phone Number Verification Code.

On the page "Update Account and General Information" I tried adding my phone number. After adding my phone number, but before pushing "NEXT", it stated: "Jotform will send you a 6-digit code to verify it." I waited for the code, but I never received it. So, I selected to "resend" the code. However, I received the following message below.

Please advise.

Hi Paul, I see you're having trouble receiving the verification code for your phone number. To assist you better, could you please provide the email address associated with your Jotform account? This will help us look into the issue more closely. Looking forward to your reply!

MarinLatinFoods@usa.com, however, Jotform was sending the code to my phone, not my email.

According to our logs, the emails were successfully sent to MarinLatinFoods@usa.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, ensure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Feel free to let me know if it’s still not working.

I don't want an AI responding. I want a human!!!!

Hi Paul,

Our support team is temporarily at capacity. While wait times may vary based on current volume, I’m still here and happy to help with any questions in the meantime.

I still wan a human!

Hi Paul,

I understand you prefer to speak with a human representative. Our support team is currently experiencing high volume, which may cause some delays. We appreciate your patience and are doing our best to assist everyone as quickly as possible.

In the meantime, if you have any specific questions or details about the issue with the phone verification code, please share them here, and I will do my best to assist you promptly.

Like I said, I want a human. I'll wait!

Hi Paul,

Thank you for your patience. I understand you prefer to wait for a human representative to assist you. Our support team will get back to you as soon as possible.

Regarding the phone verification code issue, the message you received indicates that you have reached the daily limit for requesting verification codes. This limit is in place to prevent abuse and ensure security.

If you continue to experience issues after the limit resets, please let us know, and we will investigate further.

Hi Paul,

Thanks for reaching out to Jotform Support. The error message, You've reached the daily token request limit, means that the maximum number of verification code requests for the day has been reached. This limit is set to prevent abuse and ensure the security of the verification process.

Since you mentioned that you did not receive the verification code initially and then tried to resend it, the system blocked further requests for the day due to this limit. Wait until the daily limit resets, which usually happens after 24 hours, and then try adding your phone number again to receive a new verification code.

If the issue persists after the limit resets, let us know, and we will be happy to assist you further.

1 - How many of "the maximum number of verification code requests for the day" am I allowed? If it's one, then I can understand.

2 - It was only one time I requested to update my phone number. After I pressed "NEXT", the system was suppose to send me the verification code, but I NEVER received it. I then requested to "Resend" the code, at which time I receive the message: "You've reached the daily token request limit." This makes no sense.

3 - How is the system responding? By text or email? I would say that if the are going to send a code they would send it to my phone and not my email. However, I never received it at either.

This needs to be investigated for any glitches, and corrected as soon as possible. I'll wait 24 hours, as you have requested, but I have a gut feeling, it still won't work. I hope I'm wrong.

Paul

Hi Paul,

While the exact number of allowed verification code requests per day is not explicitly specified, the system enforces a daily limit to prevent abuse and maintain security. This limit typically allows only a few attempts before blocking further requests until it resets, usually after 24 hours.

The verification code is sent via SMS text message directly to the phone number you provide, not via email. If you did not receive the code on your phone, it is important to check your phone's message inbox and ensure there are no carrier or device restrictions blocking these messages.

Here are a few things you can try to see if this makes a difference.

• Wait for the daily limit to reset (typically after 24 hours) before attempting to request a new code.
• Verify that the phone number entered is correct and able to receive SMS messages.
• Check with your mobile carrier to ensure messages from short codes or unknown numbers are not blocked.
• Ensure your phone has sufficient signal and storage to receive messages.
• If you continue not to receive the verification code after the limit resets, please let us know so we can investigate further for any potential glitches.

Keep us updated and let us know if you need help.

Thank you Mafe_M. Will do.