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lifepmllcAsked on September 13, 2025 at 8:24 PM
Hello Jotform Support Team, I am writing to request assistance in disconnecting the WhatsApp chatbot linked to my Jotform AI Agent. Unfortunately, I no longer have access to the WhatsApp account associated with the chatbot, and I want to ensure it is unlinked to prevent any unauthorized use. Could you please help me with this disconnection? My account details are as follows:
- Jotform Account Email: Lifepmllc@gmail.com
- WhatsApp Number Linked: 305-213-6078
Thank you very much for your help. Best regards,
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lifepmllcReplied on September 13, 2025 at 8:36 PM
My account was blocked after using the Jotform chatbot.
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Kyle JotForm SupportReplied on September 13, 2025 at 9:49 PM
Hi Alanderson,
Thanks for reaching out to Jotform Support. I checked your account and can't find any AI agents on it. Removing your WhatsApp account integration with your AI Agent is easy. Let me show you how:
- In AI Agent Builder, in the blue navigation bar at the top of the page, click on Publish.
- Click on WhatsApp in the menu on the left side of the page.
- Then, click on the Three Dots icon on the right side of your connected business number, and click on Remove.
Give it a try and reach out again if you have any other questions.
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