reCAPTCHA: The CAPTCHA is impossible to answer.

My form https://form.jotform.com/222274784895168

has an issue with the Capcha form that appears during the payment processing.

The form has a Capcha form that is impossible to answer. It shows 3 deer and a 3 puzzles. The directions states to choose what would be found in a forest. The deers are not the correct answer.

Hi Desiree,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with the Captcha on your form during payment processing, it sounds like the Captcha challenge is presenting confusing options. Captchas are designed to prevent automated submissions, but sometimes the images or instructions can be unclear.

To resolve this, you might consider the following steps:

1. Check the Captcha settings in your form builder to ensure it is properly configured.
2. Try switching to a different Captcha type if available, such as reCAPTCHA v2 or invisible reCAPTCHA, which might offer a better user experience.
3. Test the form yourself to see if the Captcha challenge improves after making changes.

If the issue persists, it might be related to the specific Captcha service being used, and you may want to consider temporarily disabling Captcha during payment or reaching out for further technical support.

Give it a try and let us know how it goes.

i changed the Captcha to hidden and now I get a failed transaction error. Is there a payment platform other than Square?

Hi Desiree,

One of our support team members has taken over this thread and will assist you further with your payment connection and transaction issues.

Let us know if you have any other questions.

Hi Desiree,

I cloned your form and submitted multiple test submissions, but unfortunately, the reCAPTCHA won't trigger. For us to check what's happening, can you try to fill out your form and share a screen recording? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

If reCAPTCHA is difficult to answer, you can try other CAPTCHA types like hCAPTCHA or JotCaptcha. Let me show you how to switch it:

1. Open your form in Form Builder, scroll down, and select the Captcha field.
2. Click on the Gear icon on the right side of the field to open Captcha Properties.
3. Under Captcha Properties, go to Captcha type to select hCAPTCHA or JotCaptcha.

Give it a try and let us know how it goes.