my survey is unavailable

Hi! my survey is saying "unavailable" when i send the link to someone to fill it out. can you please tell me why? it shows that it's enabled i believe. In my acct the one I'm talking about is "wellness survey- tiffany"

Hi Tiffany! If your survey is showing as "unavailable" even though it's enabled, here are a few things to check:

• Make sure the form is actually published and not in draft mode.
• Verify that the form's status is set to "Enabled" in your account.
• Check if there are any restrictions like expiration dates or limits on the number of submissions.
• Try opening the form link in a different browser or device to rule out browser-related issues.

If the problem continues, could you share the exact error message or any other details you see? That will help us assist you better!

Hi Tiffany,

Thanks for reaching out to Jotform Support. When I opened your wellness survey- tiffany form, it showed a message saying the form is missing. Check out the screenshot below to see my results:

Did you happen to delete the form in question and purge it? Keep in mind that once a form is deleted or permanently purged from the Trash folder, it cannot be recovered.

Let us know if you need any more help.