Frequent Automatic Logout Issue in Jotform Account

Jotform Support Team,

I am facing a recurring issue with my Jotform account. While I am working inside the platform, my account gets logged out automatically without any action from my side. This disrupts my work and makes it difficult to continue tasks smoothly.

Could you check why this is happening and provide a solution to prevent frequent automatic logouts?

Hi airrnewsindia,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the frequent automatic logout issue you are experiencing in your Jotform account, this can sometimes be caused by session timeouts, browser settings, or security measures. To help troubleshoot and prevent this from happening, please ensure that your browser allows cookies and does not clear them automatically, and try using a different browser or clearing your current browser's cache.

If the issue persists, it might be related to your account's session settings or other technical factors that our support team can investigate further.

Reach out again if you have any other questions.

Jotform Support Team,

Thank you for your response. I have already ensured that:

• My browser allows cookies.
• Cache and cookies have been cleared.
• I tested with different browsers.

However, the issue still persists—my account keeps logging out automatically while I am working. Since all standard troubleshooting steps have been tried, I request you to please check this issue from your side, as it may be related to session settings or another technical factor.

Please let me know the next steps to resolve this problem.

Hi airrnewsindia,

Thank you for the update and for trying those troubleshooting steps already. To help us investigate this further, you can check your account activity logs to see if there are any unusual login or security events that might be causing the automatic logouts. You can view these logs by following these steps:

• Go to your https://www.jotform.com/myworkspace/">My Workspace page.
• Click on your avatar/profile picture on the right side of the screen.
• Select "Settings" from the dropdown menu.
• Click on the "History" tab on the left menu.
• Use the filters at the top-right corner to review login and security-related actions.

If you notice anything unusual or need further assistance, please let us know so we can continue helping you resolve this issue.

Hi airrnewsindia,

Aside from the session time out, keep in mind that our regular plans (Starter, Bronze, Silver, Gold) are single-user accounts. This means your account is allowed to have one active log in session at a time. If you're logging in the account on multiple devices simultaneously, it will force log out the other session of the device, where the account is logged in.

It is a violation of our Terms of Use to share login credentials with other individuals. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.

Let us know if you have any other questions.