Form not appearing on website aftet updating app on WIX

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    Royal_Blue_Grocery
    Asked on September 12, 2025 at 1:24 PM

    I pay for jotform. I embedded a form on my website, and it was functioning until I updated the app. Now the form is not appearing and is asking me to pick a payment plan. How do I connect my currently purchased account?

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    Mikhail JotForm Support
    Replied on September 12, 2025 at 1:38 PM

    Hi Royal_Blue_Grocery,

    Thanks for reaching out to Jotform Support. I opened your site, and I can't see the form either. Mind grabbing a screenshot of what you’re seeing and sending it over? Our guide on How to Post Screenshots to Our Help Center shows you how. Can you also try to re-embed your form to your site? Embedding your form on a webpage is really easy. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. In the menu on the left side of the page, click on Embed.
    3. Now, select the embed option you want to use, and click on Copy Code. (I used the iFrame method only to show in this case.)
    4. Paste your code into your webpage's embed area, and that’s it.

    Form not appearing on website aftet updating app on WIX Image 1 Screenshot 20

    Once we hear back from you, we can get moving on a solution.

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    Royal_Blue_Grocery
    Replied on September 12, 2025 at 1:54 PM

    Hi Mikhail,

    I re-embedded the link, and it seems to be working now. Thanks for your help!

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