Problemas para excluir conta: e-mail de verificação não chega

Mobile Offline
1

Message
Não consigo excluir minha conta, pois nao chega e-mail de verificação.

Platform
iOS

Appversion
2.11.18

Deviceinfo
User Device: Apple - iPhone 11 - Handset - 18.5

Source
Report

App
Jotform

Hi Jennifer,

Thanks for reaching out to Jotform Support. I checked and can confirm that authentication emails has been successfully sent to your email address. Can you check your Spam or Junk folder? Also, once you deleted your account, you can no longer access your forms and its submissions. To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF.

We can also help you delete your account if you confirm that you would like to proceed with the account deletion.

Reach out again if you need any other help.

Hi Jennifer,

I missed mentioning that our Portuguese Support agents are busy helping other Jotform users right now, so I tried to help you in English using Google Translate, you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Let us know if you need any more help.