Braintree: Getting an error message when submitting the form

hello,

I've a Jotfom form called 2025 10 28-30 - Private Vineyard Experience in Burgundy - Confirmation Payment and when a payment is executed, there is an abort with below error message.

Please can you help to troubleshoot the issue ? Thank you

Hi FICOFI,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the payment error 2057 you encountered, this error indicates that the issuer or cardholder has placed a restriction on the card, which is causing the transaction to abort.

Since one of our support team members has already taken over this thread, I will no longer respond here. Our team will assist you further with troubleshooting this payment issue.

Let us know if you have any other questions.

Hi FICOFI,

Is this happening to all your users? The error message in your screenshot means that the bank or the card issuer of the user has placed a restriction on the card. You can advise the user to contact their bank or the card issuer to check and remove the restriction. You can also advise him to try using a different card.

Reach out again if you need any other help.