Square Loading Issues

I have selected my square account as the payment method on my form but it isn't loading the business location or the currency. I have waited a day & it still isn't loading. When I ask Podo, it says to select the business location which I'm unable to do and reconnect the gateway which i have done (but has made no difference).

Hi Charlotte,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I understand that your Square payment integration on your form is not loading the business location or currency, even after reconnecting the gateway and waiting for a day. Let me help you with that.

Here’s how to troubleshoot the Square loading issue:

1. Clear your browser cache and cookies, then reload the form builder to see if the locations and currency load properly.
2. Ensure your Square account has active business locations set up in Square’s dashboard, as these are required to appear in Jotform.
3. Try disconnecting and reconnecting the Square payment gateway in your form settings again, making sure to grant all necessary permissions.
4. Check for any browser extensions or firewall settings that might block the connection between Jotform and Square.

If these steps do not resolve the issue, please let us know, and we can investigate further.

Give it a try and let us know how it goes.

I have tried this and am still having the same issue

Hi Charlotte, since the previous steps didn’t resolve the issue, could you please share the link or ID of the form where you’re experiencing this problem? I’d like to check the form settings to help troubleshoot further.

https://pci.jotform.com/form/252452112431039

Hi Charlotte,

Thank you for providing the form link. I see that the form is https://pci.jotform.com/form/252452112431039. We will look into the Square payment integration issue with the business location and currency not loading.

In the meantime, please ensure that your Square account is fully set up with active business locations and that all permissions are granted when reconnecting the gateway. Sometimes, the issue may also be related to temporary syncing delays on Square's side.

If everything seems correct on your Square account, we will investigate further to identify the cause and find a solution.

everything is correct with square

Hi Charlotte,

Thank you for the update. One of our support team members has now taken over your case and will assist you further. I will no longer be responding in this thread.

thank-you

Hi Charlotte,

I couldn't replicate the issue when I cloned your form. As you can see in the screenshot of my form below, the Currency and Business Location are both showing:

I cleared your form caches. Can you try disconnecting and reconnecting your Square account again? If the issue persists, I recommend you also try to use another browser, use a different device, or, if possible, connect your device to another network and see if Currency and Business Location loads.

Give it a try, and let us know if you have any other questions.