File Submission Not Saving to the Integrated OneDrive

Good afternoon team,

I have noticed that my HAC forms are not saving to the one drive file they are supposed to.

TOday Ihave reauthenticed the the link and done a test for and it still isnt saving.

Can you please assit :)

Hi James, thanks for reaching out! Since you've already reauthenticated the OneDrive link and tested it, I recommend checking the integration settings again to ensure everything is correctly connected. Also, you might find it helpful to explore the guide on enabling autofill and managing form drafts, which can sometimes affect saving behaviors—there's a handy button below that can lead you to that info. Let me know if you want me to help you walk through any specific steps!
Show Guide

Hi James,

I cloned your form and integrated it with my Outlook, but everything was working properly. Check out the screenshot below to see my results:

I can see that your form is currently integrated with OneDrive, but it still fails to sync the submission fields to your OneDrive even after reauthentication. Can you try to remove the integration and add it again? Let me walk you through it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left, click on Integrations and select the OneDrive integration.

3. Then, hover over the Action section and click on the Three Dots icon.

4. In the dropdown menu, select Delete Action, and in the window that opens click on Yes, Discard.

Now, let's connect the Google Sheets Integration again:

1. While in OneDrive Integration settings, click on the Add New Action button.

2. Now, connect your Outlook account and click on Authenticate.

3. Configure the integration again and click on Save at the bottom. That's it.

Give it a try and let us know if you need any help.