Formulários pedindo Captcha

Meu formulário está pedindo para que os usuários preencham um captcha, mas eu não ativei essa opção nas configurações.

Isso está acontecendo há 3 dias

Gostaria de entender por que o captcha foi ativado e como posso resolver isso, pois está dificultando a conclusão do formulário para os meus usuários.

Hi RicardoMGA,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The CAPTCHA you're seeing is the Anti-Spam CAPTCHA, which automatically activates to protect your form from spam when multiple submissions come from the same IP address in a short time.

We have successfully disabled this feature, but please note that the form won't automatically show a CAPTCHA if there's a real spam attack. If you want, you can manually add a CAPTCHA field to your form. Let me show you how:

1. In Form Builder, click on the Add Element menu on the left side of the page.
2. Under the Basic tab, drag and drop the Captcha element to your form.
3. Then, click on the Gear icon next to the Captcha field and select a Captcha Type in the menu on the right.

You can also check our guide about How to Add a CAPTCHA to Your Form to learn more.

Hi RicardoMGA,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, a CAPTCHA is automatically triggered when the system detects multiple form submissions from the same browser and device within a short period of time. This security measure is designed to prevent spam, bot activity, and abuse by ensuring that only genuine users are interacting with the form. I went ahead and whitelisted your account so you should be able to submit the form without triggering the anti-spam system.

Reach out again if there’s anything else we can help you with.