Login Credentials not Working Again

Hello,

I had this same issue last week where my account (Username: SUPeopleOps) information was not working for my login. It is doing the same thing again, even though we changed the password and it had worked eventually. Well I am in the same spot as I was before and it is not working for me again. Can you provide any assistance?

Your email address was previously on the block list, but I have removed it. The reset password email is being sent to you now. Please check your inbox, and also look in your spam or junk folder just in case.

Hi Zac,

Thanks for reaching out to Jotform Support. I checked your account, and can see that it's in good standing, and your forms are active. I've gone ahead and flushed all login attempts from your account. Can you give it a try, and see if it works now?

If the issue occurs, can you take a screenshot of the message you're getting, so we can have a better idea of what's going on? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Lastly, if you were logging in to multiple devices at the same time simultaneously, what you encountered is an expected behavior. Once our system detects that an account under any of our standard plans (Starter, Bronze, Silver and Gold) is logged in to multiple devices at once, it would force you to log off.

Once we hear back from you, we'll be able to help you with this.