Alerts going to multiple people even with conditions

Hi there,

We have a form called "Contact Us" that I recently updated to change the multiple choices a person had when filling it out. Although we have conditions and they appear stable, myself and one of my colleagues are getting notifications that should be going to other email accounts. I was hoping to get some help to see where I've gone wrong on the conditions.

Yours,

Noah

Hi Noah,

Thanks for reaching out to Jotform Support. I checked the form that you shared, and your email was still included in two of the conditions on it, which is why you're still receiving email when this condition is triggered. See the screenshot below:

Can you confirm if this is the one that you're referring to? If that's not exactly what you're looking for you can then send us a screenshot of the issue and that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hi Ronald,

Thanks! I am supposed to be getting some of the conditions, like the one you pointed out, but not all. Right now I and two of my colleagues are getting emails from conditions that aren't attached to our names/emails, including "Group Visits and Field Trips" and "General Inquiries/Comments."

Hi Noah,

Can you clear your form cache as this typically fix minor form issues? Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

After that, can you make a test submission on the form using Group Visits and Field Trips or General Inquiries/Comments and see if another email is being sent to your email? If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

Give it a try and let us know if you need any other help.