Request for SOC 2 and PCI Evidence.

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    Annalise Ludtke
    Asked on September 11, 2025 at 11:25 AM

    Hi - Can I please get copies of the SOC 2 and PCI evidence? I need to submit for a vendor assessment. Thanks!

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    Podo: Support AI Agent
    Replied on September 11, 2025 at 11:25 AM

    Hi Annalise, thanks for reaching out! Jotform is PCI DSS Service Provider Level I compliant, and you can find detailed information about our PCI compliance on our blog here: https://www.jotform.com/blog/pci-dss-service-provider-level-i-compliant/">Jotform is PCI DSS Service Provider Level I Compliant. For SOC 2 compliance details, please visit our SOC 2 Compliance page here: https://www.jotform.com/enterprise/soc-2-compliance/">SOC 2 Compliance | Jotform Enterprise. Let me know if you need any more information or assistance!

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    James Adalem JotForm Support
    Replied on September 11, 2025 at 11:42 AM

    Hi Annalise,

    In September 2022, an independent auditor issued our SOC 2 compliance audit report, confirming that we adhere to the latest security standards. This report demonstrates to our Enterprise customers how our security controls are designed and independently tested, giving them confidence that their data is protected. To benefit from this updated compliance, you’ll need to upgrade to Jotform Enterprise. If you’re not yet an Enterprise customer, contact our Enterprise Team, and a representative will contact you with more information.

    Regarding the PCI Evidence, are you perhaps referring to the PCI Certificate of Compliance? If so, you can check this page.

    Let us know if you have any other questions.

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    Annalise Ludtke
    Replied on September 22, 2025 at 3:27 PM

    Hi there - can you please confirm my understanding that you have not had a SOC 2 conducted since 2022?

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    Annalise Ludtke
    Replied on September 22, 2025 at 3:27 PM

    Can you also please send your Data Processing Addendum (DPA) for review. Thanks!

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    Eduarda JotForm Support
    Replied on September 22, 2025 at 4:10 PM

    Hi Annalise,

    In September 2022, we received our SOC 2 compliance audit report from an independent auditor, confirming that we adhere to the latest security standards. Also, check out these helpful guides on Jotform SOC 2 Compliance and Jotform Data Processing Addendum for more details.

    That’s it. Let us know if you have any other questions.

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