Form has 0 submissions

Good Morning,

I have a form that I use for our school's front desk log and I am trying to retrieve the data from today and when I continue to test the form it says 0 submissions. The Form ID is 252455355292157 please help ASAP.

Hi Caritas,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand you're seeing 0 submissions on your active form (ID: 252455355292157) for today's date despite testing and submitting responses. To assist you better, please ensure you have provided the exact Form ID and any additional details like submission date or submission ID.

Once we have this information, we can help locate your missing form submissions.

Give it a try and let us know how it goes.

Submission date is September 11th 2025

Hi Caritas,

One of our Support Team members has taken over this thread and will assist you further with your issue regarding the missing submissions for your form on September 11th, 2025.

Thank you for your patience.

Hi BCEOperations,

I checked the form you mentioned and I confirmed that it has 0 submissions. I checked the email logs and didn't saw there was a Notification Email sent. Did you perhaps submit a different form? Can you try doing a new test submission and see if it still doesn't get saved? I've also cleared the form cache to fix any possible cache issues in the form.

Give it a try and let us know how it goes.