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SchoesselAsked on September 11, 2025 at 2:24 AM
I have an embedded form in this website https://badloanbrothers.com/apply-realtors/ and the form URL is https://www.jotform.com/form/252396741730056. My customers are being prompted with an hCAPTCHA verification before submitting the form. I've cleared my browser caches and confirmed that the form is whitelisted, but I still see the CAPTCHA. Can you please help me?
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Leona JotForm SupportReplied on September 11, 2025 at 2:42 AM
Hi Andrew,
Thanks for reaching out to Jotform Support. The hCaptcha you're seeing is triggered by unusual or high-volume traffic on a form, acting as a security measure to prevent spam. Can you confirm which method you used to embed the form, such as iframe, JavaScript, WordPress, etc.? Additionally, let us know if your form has had a lot of submissions in a short time or if users are accessing it via VPNs, proxies, or shared networks, as these factors can increase hCaptcha occurrences.
Once we hear back from you, we can help you sort this out.
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