Product List: One item is not showing up

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    FWCD
    Asked on September 10, 2025 at 4:32 PM

    Hi there,

    I am building a Jot Form, which I have done many times before, and on the Product List, there is one item that is not displaying the Product Options correctly. All of the others are totally fine. I have tried logging out, recreating the item, etc. without any luck.

    Jotform Thread 30926461 Screenshot
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    Christian Ice JotForm Support
    Replied on September 10, 2025 at 4:57 PM

    Hi FWCD,

    Thanks for reaching out to Jotform Support. Your screenshot isn’t showing here. Can you re-upload it? I've also cleared your form caches, as this can often fix such issues. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Product List: One item is not showing up Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Product List: One item is not showing up Image 2 Screenshot 41 That's it. Once we hear back from you, we'll be able to help you with this.

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