Ticket Purchases Widget count is not updating even after deleting entries.

I have removed all test submissions and the form is not updating to show that there should be 10 available for each time slot:

I have tried clearing my cache and refreshing several times, but it will not change.

Hi Ruth,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

From what I understand, you have removed all test submissions, but the product list on your form is not updating to reflect the correct availability for each time slot. You have also tried clearing your cache and refreshing, but the issue persists.

Based on the information and images you provided, it seems the availability numbers for the time slots are not updating as expected.

Let me show you how you can check and update the product list availability in your form:

1. Open your form in Form Builder and click on the Product List field.
2. Click on the Shopping Cart icon on the right side of the field.
3. Hover over each product (time slot) and click on the Pencil icon to edit it.
4. Check the quantity or availability count for each time slot and update it as needed.
5. Save your changes at the bottom.

This should help ensure the availability numbers reflect the current stock or limits you want to set.

Give it a try and let us know how it goes.

Hi Ruth,

The reason why the Ticket Purchases count did not change after deleting the test entries is because deleted entries remain in the Trash folder for 30 days. This retention period allows users ample time to restore any deleted entries if needed.

To fully update the count and availability, you will need to Purge the deleted entries from the Trash folder. Only after purging will the system reflect the correct availability for your time slots. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the Dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the Confirmation window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

Perfect! Thanks Mark Alan, Podo didn't quite get it!