Set up a column to send out Reminder Email

I am trying to set up a column for my form that sends our a follow up email and it is not working properly. 

Hi Ally,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If your follow-up email is not working properly, it might be related to how the Notification or Autoresponder emails are set up in your form. Let me show you how to fix common issues with Notification Emails:

1. In Form Builder, click on Settings in the orange navigation bar at the top.
2. Click on Emails in the menu on the left side.
3. Hover over the Notification email, click the Gear icon, then click the Trash Can icon to delete it.
4. Confirm deletion by clicking Delete.

Now, add a new Notification Email:

1. While still in Emails, click Add Email and select Notification Email.
2. Customize the new notification email as needed and click Save.

This process often resolves issues with follow-up emails not sending properly.

Give it a try and let us know how it goes.

Hi Ally,

I checked the email address you used to submit this ticket, but I'm unable to find any associated account with it. When you say you're trying to set up a column on a form to send out a follow up email, can you share what column is it?

As for Setting Up Reminder Emails in your forms, you can easily do this. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. Click on Emails on the left side of the screen, and select the Schedule A Reminder Email option.
3. Edit the content of your Reminder Email.

You can also set the repeat period, specify when it will be sent, and choose the start and end date. Let's do it:

1. While in the Reminder Emails settings, click on the Schedule tab.
2. Adjust the Repeats and Send Date options as needed to select which day or days you would like to send.
3. Click the Downward Arrow icon in the Send Time section to change the time it will be sent.
4. In the Start Date section, click the Calendar icon to set the starting date. You can also set an end date to stop sending reminder emails on a specific day in the End Date section, and click on Save.

Let us know if you have any other questions.