Unable to Receive Verification Email After Form Submission

I already chatted with your AI bot but still cannot receive the needed email. Please assist, thank you.

Hi Dennis,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It looks like one of our Support Team members has taken over this thread and will assist you further. I will no longer be responding here.

Give it a try and let us know how it goes.

Hi Dennis,

Thanks for reaching out to us for help. I checked on our end and can confirm that the verification code email was successfully sent to your registered address (info@becon-berlin.de). If you’re not seeing it in your inbox, can you try the following:

• Check your spam/junk or other filtered folders.
• Make sure that emails from noreply@jotform.com are not being blocked by your email provider.
• If you have an IT team or email administrator, you may also ask them to check if our messages are being filtered or blocked by your mail server.

You can also request a new code on the verification screen to trigger a new email. Let us know if anything else comes up.

Hi Mary,

Unfortunately the email has not arrived yet. I tried to register with another email (). Same result, I cannot receive the email from you. I check the spam, too.

Hi Dennis,

To better assist you, could you confirm what action you’re trying to complete when you request the verification code? For example:

• Are you creating a brand-new Jotform account and waiting for the registration email?
• Or are you making changes to an existing Jotform account (such as updating the email address or password) and waiting for the verification code?

The verification email is always sent to the email address linked to the account being registered or updated, so confirming this will help us narrow down why you’re not receiving it.

Once we hear back from you, we can help you sort this out.

Dear Mary,

I tried again today, with a different email (third attempt). Same result: there is no confirmation email in the inbox. How can we proceed?

• regarding your question: Are you creating a brand-new Jotform account and waiting for the registration email?: Yes.

I try to register via a link that has been provided by our school. Maybe this is the issue?

This is the link:

https://form.jotform.com/242492314139051

Hi Dennis,

The link you shared points to a form that’s managed by another Jotform user. Note that Jotform is an online form builder, and we don’t have direct control over the content or management of forms created by our users. If you filled out that form, the best way to get help is to reach out directly to the form owner.

Give it a try and let us know if you need any help