Inbox folders gone - Trash and Archives

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    adc_master
    Asked on September 10, 2025 at 10:16 AM

    This appears to be global on all of my forms. Trash and archives are missing and I need to be able to access the archives

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    Podo: Support AI Agent
    Replied on September 10, 2025 at 10:16 AM

    Hi Liveflow,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    One of our Support Team members has taken over this thread and will assist you further. I will no longer be responding to this conversation.

    Let us know if you have any other questions.

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    Mary JotForm Support
    Replied on September 10, 2025 at 10:29 AM

    Hi adc_master,

    Can you take a screenshot of what’s happening and send it to us? We’ve got a quick guide on how to do that here.

    In the meantime, can you check if the Inbox Settings (menu icon) is showing on your form’s Inbox page?

    Inbox folders gone   Trash and Archives Image 1 Screenshot 20

    Once we hear back from you, we can help you sort this out.

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    adc_master
    Replied on September 17, 2025 at 2:44 PM

    I think we are ok now. We see them again. You can close the ticket.

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