Restore my sign document

I get this message when loging in:

Your account has been suspended because our automated system detected activity that violated our Terms of Use.

I had a very important signature letter send to 20 people. Can you restore the signature round please?

Hi A.R.,

Thanks for reaching out to Jotform Support. This question’s also on another thread, and we’ve already replied there. You can check it out there.

Let us know if you have any other questions.

So I must taken an payed account?
Op wo 10 sep 2025, 13:54 schreef Jotform <noreply>:
</noreply>...

Hi A.R.,

Since you are sending more emails than the threshold allowed for Starter accounts, upgrading your account will meet your needs as it will increase your account limits and usage, and you'll avoid getting suspended again for the same reason. Upgrading your account is easy. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.