Non riesco a vedere il cestino

salve, improvvisamente nei miei form sono spariti gli archivi e il cestino.

Come mai?

Grazie

Hi lorenzoussoli,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems like your archives and trash folders have disappeared from your forms. This usually happens if the forms have been archived or unarchived. Let me show you how to check and restore them:

1. Go to your My Forms page.
2. Look for the Archive folder on the bottom-left side of the page.
3. If your forms are in the Archive folder, hover over the form, click More on the right side, and select Unarchive to restore them back to your main forms list.

Here is a helpful guide on Archiving and Unarchiving Your Form that explains this process in detail.

If you need further assistance, feel free to ask.

Hi lorenzoussoli,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, do mean that the forms in your trash has been purged? Or that you cannot see the recycle bin and archive at all? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

e così per tutti i miei form

Hi lorenzoussoli,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

To access the Archive in Jotform Inbox and restore your submissions, please follow these steps:

1. Open the Sidebar Menu: Click on the three horizontal lines icon in the top right corner of the Inbox page.
2. Select Archive: In the sidebar menu, click on Archive to view your archived submissions.
3. Select Submissions to Restore: Browse through the archived submissions and check the boxes next to the ones you want to restore.
4. Unarchive Submissions: Click the Three Dots icon in the menu and select Move to Inbox to unarchive the selected submissions.

If you have any further questions or need assistance, please let us know.