I am not receiving the code to add a phone number to the account

Hello,

I deleted the old phone number from the ACGA account. When I try to add my new cell number, the page says it will send me a code and it starts a countdown timer. I never receive a code and I try again, and it still doesn't arrive. The first day I tried to do this, I was at work in a building where the WiFi is fast but the cell signal is weak. Tonight I am doing it from home where the WiFi is adequate and I have 2 bars of cell signal.

How can I update the account with my phone number if I never receive the code?

Thanks,

April

Hello April,

I understand the frustration of not receiving the verification code to update your phone number. Here are a few steps you can try to resolve this:

• Ensure your phone number is entered correctly.
• Check your SMS inbox and any spam or blocked message folders.
• Try adding the phone number using a different network connection or device.
• If possible, temporarily disable any SMS blocking or filtering apps.

If the issue persists, please let us know, and we can look into it further for you.

Thanks for your patience!

Yes, I entered my phone number correctly.

I have very few blocked senders. I don't know what number JotForm uses to send SMS, so if you can tell me that number, I can check to make sure. I am using an iPhone and I don't see anything from JotForm in the unknown senders inbox. I don't think this phone even has a spam box.

Could it be a problem with the FireFox browser? It's up to date, but maybe I need to try a different browser when I try to reset the phone number?

April

Hi April,

One of our Support Team members has taken over this thread and will assist you further with your issue regarding the phone number verification code.

Let us know if you have any other questions.

Best regards,
Jotform Support

Hello April,

Thanks for reaching out to us for help. To troubleshoot the issue, please try triggering the verification code using a different web browser after clearing your browser caches. If you are still not receiving the code, double-check the number format and your network connection, as there could be a slight delay in delivery. Should the problem persist, try logging out and back into your Jotform account before requesting the code again.

Give it a try and let us know how it goes.