I need to change the account email address

I need to change the sign in email

The previous email belongs to a person who no longer works here

If I cannot get this changes without significant issues ( I have tried before and been denied) I will be forced to cancel my subscription

Hi Josh,

I understand you need to change the sign-in email for your Jotform account because the previous email belongs to someone who no longer works at your company. I know it can be frustrating when these changes aren't straightforward, and I want to help you get this sorted out.

To change your account email address, you can follow the steps outlined in this guide.

I understand that you have some concern about your subscription. If you encounter any issues or have trouble with the process, please let us know, and we'll do our best to assist you further.
Recover Your Jotform Account

I followed the steps before and got denied

Hi Josh,

I'm sorry to hear that you were previously denied when trying to change your sign-in email. To help you recover your Jotform account, you can find more information via the button below. If you have any trouble with the process, please let us know, and we'll do our best to assist you further.
Recover Your Jotform Account

Hi Josh,

Thanks for reaching out to Jotform Support. Since your account email address belongs to a previous employee, if you change the email address by yourself, the verification code will be sent to your previous employee. There are two ways to fix this, one is by reaching out to your previous employee and coordinating with him. The other one is by filling out the form embedded on our Account Recovery page to request a change in your email address.

You said that you have been denied a request to change your account email address. We need you to provide the correct information, especially the payment details. These details are required to verify account ownership for a paid account. If you're unable to provide the correct information, our Relevant team won't be able to proceed with your request.

Let us know if you have any other questions.