Terms and Conditions widget is not hyperlinking texts

payment form , terms and conditions, not hyperklinking to our websites terms and confitionals policy page as it should? even though it seems to be set up correctly

Hi S.,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with the Terms & Conditions hyperlink not working in your payment form despite being set up correctly with curly brackets, here’s what you can do to ensure the link works properly:

1. Verify the Terms & Conditions widget setup: In the widget settings, make sure the text you want to be clickable is wrapped in curly brackets, for example, I Agree To: {Terms & Conditions}, and the correct URL is entered in the Terms Link field.
2. Use a Paragraph element for clickable links: If the widget link still does not work as expected, consider adding a Paragraph element to your form instead. This allows you to insert custom text with clickable hyperlinks anywhere in the form. You can highlight the text and use the hyperlink icon to add your Terms & Conditions URL. This method also ensures the link appears in PDF submissions.
3. Check the link behavior: When adding the link in the Paragraph element, choose whether the link opens in the same window or a new tab to improve user experience.

This approach will help you have a clickable Terms & Conditions link that works reliably in your form and submission PDFs.

Let us know if you need further assistance with this.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi salbertglass,

I checked your form and see that you've updated your widget and included the {terms} in its label text. This part is important as it links your Terms URL to your checkbox label. Check out the screenshot below for my result when I checked your form:

Reach out again if you need any help.