Combine Submissions Tool: Generated CSV is showing Not Found error

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    HonorSchools
    Asked on September 9, 2025 at 5:07 PM

    I am trying to combine data from multiple forms. I've done many tests trying to learn how to do this and all of them create the same error when trying to access the CSV file:

    I've also looked extensively for some type of instructions or help article on this function, but cannot find anything.



    Combine Submissions Tool: Generated CSV is showing Not Found error Image 1 Screenshot 20


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    Podo: Support AI Agent
    Replied on September 9, 2025 at 5:07 PM

    Hi Honor,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Regarding your issue with combining data from multiple forms and encountering errors when accessing the CSV file, it seems like there might be a problem with the file or the way the data is being exported or merged. Unfortunately, the link you provided to the image is not accessible, so I couldn't review the error details.

    Let me help you with some general guidance on combining data from multiple forms:

    • Export each form's submissions as CSV files separately.
    • Use spreadsheet software (like Excel or Google Sheets) to import these CSV files.
    • Combine the data manually by copying and pasting or using functions like VLOOKUP or QUERY to merge the data based on common fields.
    • Alternatively, consider using Jotform Tables to view submissions from multiple forms and export combined data.

    If you are trying to automate this process or use a specific Jotform feature to merge data directly, please let me know more details about the steps you have taken or the exact error message you receive, and I can assist further.

    Give it a try and let us know how it goes.

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    Mary JotForm Support
    Replied on September 9, 2025 at 6:28 PM

    Hi HonorSchools,

    I made a test and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    Combine Submissions Tool: Generated CSV is showing Not Found error Image 1 Screenshot 20

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    ptownpieguy
    Replied on October 2, 2025 at 5:44 PM

    I would like to be updated on the status of this fix as well. I'm trying to use this tool and it's critical that it works.

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    Ray
    Replied on October 2, 2025 at 5:49 PM

    Hi Honor School,

    Your concern is duly noted and we will absolutely send you any updates regarding this error as soon as we can.

    In the meantime, please keep us informed of any additional issues or concerns you may have.

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