Cancel subscription tied to a Jotform account

We had a manager that used your services and it is tied to my card we really need to shut this account down can you call me to confirm the information? 614-376-9348 or email me at mdaubenmire@ars.com

Hi Matt Daubenmire,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. Unfortunately, we cannot proceed with your request to shut down the account or verify payment details because we are unable to authenticate your identity through this thread. For security reasons, please create a support ticket using the account associated with the paid plan so we can assist you properly.

Also, please note that refund requests cannot be processed through this conversation, so we will be closing this thread.

Let us know if you have any other questions.

Hi Matt,

The email address that you shared isn't linked to any Jotform account. Do you have other email addresses we can look up? If you're unaware of the Jotform account, can you provide the following credit card details below:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 
6. The name on the card:

When we hear back from you, we’ll be ready to move forward.

Keep in mind there are two accounts that this card pays for we need to keep the invoice#8B1F8531-0001 that was paid on 1/9/25 this account is very important for us. The charge for $513.63 is the one that is in dispute.
1. $513.63
2. June 27,2025
3. 4568
4. 03/26
5. Mastercard
6. Matthew D Daubenmire
Matt Daubenmire
General Manager
[Description: YOU CANT SPELL TRUST]
Columbus/Worthington Air
6363 Fiesta Drive
Columbus, OH 43235
Phone: 614-771-7001
Fax: 614-771-7088
www.cwaohio.com<http: />
...

Hi Matt,

I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Hi Matt,

We’ve heard back from the relevant team. The subscription you wanted to cancel, based on the information you mentioned, has been successfully canceled.

Thanks for your patience. We appreciate it.

I assume that the charge for $513.63 is cancelled since the account was never used?
Matt Daubenmire
General Manager
[Description: YOU CANT SPELL TRUST]
Columbus/Worthington Air
6363 Fiesta Drive
Columbus, OH 43235
Phone: 614-771-7001
Fax: 614-771-7088
www.cwaohio.com<http: />
...

Hi Matt,

Based on the latest update from our relevant team, the subscription associated with the information you provided has been successfully canceled. This means the charge for $513.63 should no longer be active.

Reach out again if there's anything else we can help you with.

Thank you sorry for all the confusion I really didn’t know that an ex-employee still had that open and tied to our account.
Matt Daubenmire
General Manager
[Description: YOU CANT SPELL TRUST]
Columbus/Worthington Air
6363 Fiesta Drive
Columbus, OH 43235
Phone: 614-771-7001
Fax: 614-771-7088
www.cwaohio.com<http: />
...