An error occurred: Unable to log in to Jotform

Hi, today we can't log to our Jotform applications and forms. When we enter our id and password, there is only the message : "An error occured."

This issue concerns all the accounts of the company.

Thank you for your quick answer.

Best regards.

Hi Nicolas,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue where you and your company accounts can't log in and receive the message "An error occurred," this is a known issue that can happen due to various reasons such as temporary server problems or account-related restrictions.

Let me help you with some initial steps to try:

1. Clear your browser cache and cookies and try logging in again.
2. Try using a different browser or device to see if the issue persists.
3. Check your internet connection to ensure it is stable.

If the problem continues and affects all company accounts, it might be related to a broader issue on Jotform's side or account restrictions that need further investigation.

Please keep an eye on Jotform's status page or official communication channels for any updates on service disruptions.

Reach out again if you need any other help.

Hi Nicolas,

I have flushed your login attempts. Try clearing your browser cache, refreshing the page, and logging in again. If the issue persists, try using a different browser and take a screenshot of what’s happening and send it to us? We’ve got a quick guide on how to do that here.

Give it a go and let us know if anything else comes up.

Hi Eduarda,

the problem seemed to be solved a little time after my request. I don't think it was a browser issue as it impacted many different people in the company whith different computer equipments and browsers...

Thank you for your answer.

Regards.