Received invoice for cancelled account!

The jotform account for systems@newmexicowomeninthearts.org was cancelled last month. I have just received an invoice for another month. When I cancelled the paid account I assumed it would revert to the free account. How can I revert the account to a free account?

Hi NMC Systems,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand that the account associated with systems@newmexicowomeninthearts.org was cancelled last month, yet you received an invoice for another month. You expected the account to revert to a free plan upon cancellation and are seeking assistance to confirm this and clarify the unexpected invoice.

We have escalated your refund request to our refund team, and they will review the billing after cancellation to ensure a refund is processed if warranted. Our team typically responds within 24-48 hours, so please keep an eye on this ticket thread for all updates.

Give it a try and let us know how it goes.

Hi NMC Systems,

Thanks for the details. I checked your account, and it's still showing as Bronze, which means the cancellation may not have fully gone through last month. That's why you received another invoice.

Here's what you can do to make sure the account reverts to Free:

1. Go to your Billing page.
2. Under the My Plan section, click Change Plan
3. Select Starter (Free) and confirm.

This will stop future renewals and put your account back on the Free plan.

Once you downgrade, please let us know and we'll help sort out the invoice.

Hi there,

To move forward with canceling your subscription and requesting a refund, please complete our refund request form. Once submitted, our team will review your request within 24–48 hours and notify you by email as soon as there’s an update.

Let us know if you need further assistance.