Need help with Ai agent not asking for info from a required field

I have a field that's only visible if a certain product is selected. The Ai agent, when asking for information to fill out the form, doesn't ask for the field even though the required product (to show the field) is selected and it's required. Not sure what's going on here. please help. Thanks!

Hi handaeventsllc,

Thanks for reaching out to Jotform Support.

Regarding your issue with the AI agent not asking for information from a required field that is conditionally shown when a certain product is selected, here’s what you need to know:

The AI agent is designed to guide users through form filling by interacting with fields based on the form’s structure. However, if a field is conditionally shown based on a product selection and is required, but the AI agent is not prompting for it, this could be due to how the AI agent interprets conditional logic and required fields.

To address this, make sure that the AI agent is properly synced with your form and that the conditional logic is correctly set up in the form builder. The AI agent should recognize when the product selection triggers the visibility of the required field and then prompt for that information accordingly.

Here’s how to troubleshoot and improve this behavior:

1. Verify Conditional Logic: Double-check the condition that shows the required field based on product selection. Ensure it is correctly configured and tested in the form preview.
2. Sync AI Agent with Form: If you created the AI agent from an existing form, try re-creating or updating the AI agent to ensure it fully reflects the current form fields and logic.
3. Test AI Agent Interaction: Use the AI Agent Builder to simulate conversations and confirm that the agent asks for the required field when the product condition is met.

If the issue persists, it may be related to limitations in how AI agents handle conditional required fields. In that case, consider providing additional training or context to the AI agent within the AI Agent Builder to help it recognize when to ask for that specific information.

Let me know if you need detailed steps on how to update or retrain your AI agent, and I’ll be happy to guide you through the process.

Give it a try and let us know how it goes.

Best regards,