Email sender ID will not swap from Jotforms to our company email

Hi There,

I have an email button set up within Tables and am sending an email but it keeps sending from Jotforms and I cannot get it to swap to one of our pre set up emails (canada@theworkingholidayclub.com)

I have changed this in the setting but it still comes from Jotforms.

Hi Natalie,

Thanks for reaching out to us for help. It looks like you're trying to send emails from your company email (canada@theworkingholidayclub.com) using the Send Email button in Jotform Tables, but the emails are still sent from Jotform's default sender address.

Let me help you with that:

1. Check the email template settings: In Jotform Tables, when setting up the Send Email Action Button, make sure the email template you selected has the correct sender email configured under the email settings.
2. Verify the sender email configuration: Go to the Form Builder, then under Settings > Emails, edit the notification or autoresponder email template and confirm that the sender email is set to your company email (canada@theworkingholidayclub.com).
3. Save and update the Send Email button: After updating the email template, save the changes and reconfigure the Send Email Action Button column in your table to use the updated template.

Note that emails sent via Jotform Tables will use the sender email configured in the email templates. If the sender email is not properly set or verified, it may default to Jotform's email address.

Give these steps a try and let us know if the issue persists.

Best regards,
Jotform Support

Hi Natalie,

Let us take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Thanks so much, I tried those instructions from AI response but nothing changes.

I have just activated Jotform support now.

Please let me know what else you may require to help

Hi Natalie,

This happens because by default, Jotform sends emails through its own servers. To make sure your company’s email address shows as the actual sender, you’ll need to set up a Custom SMTP. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:

And here’s how it looks in Workflow Builder:

Give it a try and let us know if you need any help.