Need help to not have answers and results emailed to recipients after they fill out the form
S
Sharon Evans
Asked on September 9, 2025 at 3:10 AM
Need help to not have answers and results emailed to recipients after they fill out the form
Podo: Support AI Agent
Replied on September 9, 2025 at 3:11 AM
Hi Sharon,
Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.
To prevent answers and results from being emailed to recipients after they fill out your form, you need to disable the email notifications or autoresponders that send these emails. Here’s how to do it:
Go to the Settings tab in your Form Builder.
Select Emails on the left panel.
Find your Notification Email and Autoresponder Email, then click the Edit (pencil) icon for each.
Delete or disable the email notifications or autoresponders you don’t want to send.
Save your changes.
This will stop the form from sending answers and results to recipients after submission.
Give it a try and let us know how it goes.
Kris Ann
JotForm Support
Replied on September 9, 2025 at 3:20 AM
Hi Sharon,
If you don't want the form fillers to receive an email after they fill out and submit the form, you can go ahead and disable or delete the Autoresponder Email. Let me show you how:
1. In Form Builder, click on the Settings Tab at the top, then go to Emails Tab on the left side.
2. Hover over your mouse on the right side of the Autoresponder Email and click on the Three Dots Icon.
3. Select Disable or Delete from the options, if you select delete, click the Yes, Delete button on the confirmation modal.
Let us know if there’s anything else we can help you with.
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