Jotform is currently unavailable error appears when form is submitted using mobile

SHow 404 error upon submission.

Link to drive for video and photos.

Hi International,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The 404 error upon submission usually means the form or page cannot be found. This can happen if the form is temporarily unavailable, moved, or deleted. It might also be related to privacy settings or domain issues.

Here’s how to check and resolve this:

1. Verify the form URL to ensure it is correct and uses the proper Jotform domain (e.g., jotform.com, jotform.us).
2. Check if the form is enabled and not deleted or disabled in your account settings.
3. Clear your browser cache to avoid loading an old version of the form.

If the issue persists, it could be a temporary server or network problem. Please try again later.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi internationalforms,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you confirm if this issue only happens on a mobile device? I've gone ahead and cleared your form caches to prevent this issue from happening. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we’ll do some more testing to see what’s going on.

Keep us updated and let us know if you need any more help.

It happedn only on mobile device.

As its being used for field technicians they use mobile phone.

Hi internationalforms,

When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencast below to see my result:

The test was made using iPhone 16. Is the issue happening on multiple users? Can you advise the affected user to connect to a different internet service provider? Also, is they're using a VPN, they can try to disable it.

Keep us updated and let us know if you need any more help.