I only see the updated version but was sent the 2022 version with 2025 title by a partner who filled it out.

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    Shannon Murphy
    Asked on September 8, 2025 at 3:33 PM

    A form I've created by copying from 2022 & editing for 2025 is showing the 2022 version when published. I only see the updated version but was sent the 2022 version with 2025 title by a partner who filled it out.

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    Podo: Support AI Agent
    Replied on September 8, 2025 at 3:33 PM

    Hi Shannon,

    Thanks for reaching out to Jotform Support. Let me help you with that:

    If your form was copied from the 2022 version and edited for 2025 but still shows the 2022 version when published, it might be due to caching or the published link not updating properly.

    Here’s how to fix it:

    1. Clear your browser cache or try opening the form in an incognito/private window to see the latest version.
    2. Republish the form to ensure the changes are saved and the new version is live.
    3. Double-check the published link you are sharing to confirm it points to the updated form.

    Give it a try and let us know how it goes.

    Best regards,
    Jotform Support

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    Mark Alan JotForm Support
    Replied on September 8, 2025 at 3:49 PM

    Hi Shannon,

    Thanks for reaching out to Jotform Support. The issue you're experiencing where the form copied from 2022 and edited for 2025 still shows the 2022 version when published is typically caused by caching or the published link not updating correctly. Let me walk you through the steps to resolve this:

    1. Clear your browser cache or open the form in an Incognito/Private window to ensure you see the latest version.
    2. Republish the form in the Form Builder to make sure all changes are saved and the updated version is live. Here's how:
    3. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    4. In the Quick Share tab, click on Copy Link in the Share With Link section.

    I only see the updated version but was sent the 2022 version with 2025 title by a partner who filled it out Screenshot 20

    3. Double-check the published link you are sharing to confirm it points to the updated form.

    Give these steps a try and let us know if the issue persists.

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