How to Cancel or Delete Gmail Agent

  • J
    Jiyong Zhang
    Asked on September 8, 2025 at 2:17 PM

    No need any AI function anymore. Did I subscribed it? Please cancel.

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    Eduarda JotForm Support
    Replied on September 8, 2025 at 2:35 PM

    Hi Jiyong,

    Thanks for reaching out to Jotform Support. We are unable to access your Gmail Agent, you need to be logged in to your account to access it. It’s easy to disconnect your Gmail AI Agent in just a few steps. Let me show you how:

    1. In AI Agent Builder, in the blue navigation bar at the top of the page, click on Publish.

    2. In the menu on the left, select Gmail Agent.

    3. Under the Connected Account section, click on the Three Dots icon on the right side of the page.

    How to Cancel or Delete Gmail Agent Image 1 Screenshot 40

    4. Select Disconnect Account from the dropdown menu.

    How to Cancel or Delete Gmail Agent Image 2 Screenshot 51

    5. In the Confirmation window that appears, click on Disconnect

    How to Cancel or Delete Gmail Agent Image 3 Screenshot 62Reach out again if there’s anything else we can help you with.

  • Profile Image
    zjiyong
    Replied on September 8, 2025 at 3:55 PM
    I do not see a "Publish" button to click.
    ...
  • Profile Image
    Eliza Support Team Lead
    Replied on September 8, 2025 at 4:07 PM

    Hi Jiyong,

    You need to log in to your account first. Then, you can click on this link to be redirected to the AI Agent Builder page, where you can see the Publish button.

    Give it a go and let us know if anything else comes up.

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    zjiyong
    Replied on September 8, 2025 at 9:35 PM
    Thank you. It's done. Can you make sure I don't have subscription?
    ...
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    Mary JotForm Support
    Replied on September 8, 2025 at 9:53 PM

    Hi Jiyong,

    I confirm that you are currently subscribe to the Starter or Free plan and do not have an active paid subscription with Jotform.

    Let us know if you have any other questions.

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