E-mail não chegam

O envio de e-mails está com alguma instabilidade?

Alguns e-mails dos meus formulários não chegam na minha Caixa de Entrada.

Hi Michelly,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with emails not arriving in your inbox, please check your spam or junk folder as sometimes emails may be filtered there. Also, ensure that your email address is correctly set in the notification settings of your forms.

If the problem persists, please provide more details about the affected forms and email addresses so we can assist you further.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Michelly,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, have you checked your spam/junk folder to locate the missing notification emails? Can you let us know since when you notice that notification emails are missing? I can confirm that your email address suporte@rbwgrupo.com.br is not on the bounce list. So, you should be able to receive emails. If the issue persists, then I suggest you to set up custom SMTP. This will increase the reliability of email delivery. Let me show you how:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:

And here’s how it looks in Workflow Builder:

You can also View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

Let us know if you need any more help.

Verifiquei minha caixa de spam/lixo eletrônico e já tenho configurado um SMTP personalizado. Mas ainda sim não recebi alguns e-mails.

Hi Michelly,

We checked your account and found that you've added an SMTP, but haven't used it in your email alert settings. To improve email deliverability, we suggest using your added SMTP as the sender email when you set up your Notification and Autoresponder emails:

Also, if you could share the IDs of the form submissions where you didn’t receive the email alerts, that would help us take a closer look at this issue.

Let us know if you have any other questions.

Os formulários com os seguintes ID's estão com problemas até o momento:

• 242664176376061
• 242744623849668
• 250354520646655
• 250985551864065

Eles fazem parte de um fluxo de trabalho, e a ação de e-mail está dentro do fluxo.

Mesmo realizando os procedimentos acima, os e-mails não chegam na minha Caixa de Entrada.

Hi Michelly,

Thanks for the update. I reviewed the forms and workflows linked to the submission IDs you shared. I can confirm that the address suporte@rbwgrupo.com.br is added to your account. But when I checked, I saw that in your form notifications the sender was still set to the default address, not your SMTP.

This explains why emails might not be arriving if the notification is pointing to the plain address instead of the fully authenticated SMTP version. When that happens, Jotform will try to send from your domain without authentication, which can lead to emails not arriving.

To fix this, please:

1. Go to Settings > Email.
2. In Notification/Autoresponder emails, open the email settings and re-select the suporte@rbwgrupo.com.br SMTP entry from the Sender Email dropdown.
3. Save your changes and test with a new submission.

I recommend checking the workflows in particular, since they are connected to multiple forms in your account. That's also likely where the mismatch is happening.

If the emails still don’t arrive after re-selecting the SMTP sender in all places, please let us know the submission IDs again, and we’ll escalate for a deeper check.