My form is not letting users to fill out

I've uploaded a form to my website but people aren't able to fill in most of the answers. Some people are able to fill out some answers, but not all. I've had one person be able to submit the form successfully. I can't figure out what the problem is.

Hi Crystal,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like some users are experiencing issues filling out certain fields on your public form, while others can submit it successfully. This could be related to specific field settings or browser compatibility.

Let me help you with that:

1. Check the form fields: Ensure that none of the fields are set to be conditionally hidden or have restrictions that might prevent users from filling them.
2. Test the form: Try filling out the form yourself on different browsers and devices to see if the issue can be replicated.
3. Review any integrations or scripts: Sometimes third-party scripts or integrations can interfere with form functionality.

If the problem persists, you might want to review the form's settings or share more details about the fields causing issues.

Give it a try and let us know how it goes.

Hi Crystal,

I cloned your form to see if I could replicate the issue, but I was able to submit the form without an issue. Take a look at the screenshot below:

That said, I noticed that the input text color in your form is not visible when users attempt to fill it out. Take a look at the screencast below:

Can you confirm if this is the issue your clients are currently experiencing? If so, you can try injecting the CSS code below to change the input text color as a potential fix. Let me show you how:

1. First, copy this code:

.form-textbox {

  color: #000000;

}

2. In Form Builder, click on the Paint Roller icon on the right side of the page to open Form Designer.

3. Now, in the Form Designer menu, click on the Styles tab, scroll down and paste the code into the Inject CSS Code box. That’s it. The code is automatically saved.

Take a look at the screencast of the result below:

Give it a try and let us know how it goes.