My account is not connected to the jot form I worked on.

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    Gloria Lin
    Asked on September 8, 2025 at 9:22 AM

    My account is not connected to the jot form I worked on. 

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    Podo: Support AI Agent
    Replied on September 8, 2025 at 9:22 AM

    Hi Gloria,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    It seems a support team member has taken over this thread and will assist you further. I will no longer respond here.

    Reach out again if you need any other help.

    Best regards,
    Jotform Support

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    Mustafa
    Replied on September 8, 2025 at 9:51 AM

    Hi Gloria Lin,

    Thanks for reaching out to Jotform Support.

    I wanted to inform you that your subscription with Jotform is currently active.

    If you accidentally accessed Jotform as a guest while having this active subscription, please follow these steps to regain access to your subscribed account:

    1. Log out from the guest session.
    2. Log back in using the email and password associated with your subscribed Jotform account.
    3. Once logged in, you will have full access to your subscription benefits, including all your forms and features.

    If you are having trouble logging in or have forgotten your account credentials, please use the account recovery options available on the Jotform login page to regain access.

    Let us know if you need any further assistance.

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