Update Credit Card Information

Hello I need to change the credit card on the account 

Hi Noreen Palmer,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Unfortunately, we can't proceed with your request at this time because we can't authenticate your account. Please create a ticket from the account with the paid plan, so we can assist you further. Also, we are unable to process refund requests within this thread.

Reach out again if you need any other help.

Hi Noreen Palmer, 

You can easily update your credit card information in just a few steps. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Billing in the menu on the left, and click on the Manage Payment Methods button.

3. In the window that opens, click on Add New Payment Method.

4. Then, enter your credit card details, select the Set As Primary option and click on Add New Payment Method.

Your payment method is now updated. The most recent one will appear as Primary, while the previous one will be saved as a Backup Payment Method. Check the screenshot below to see how it should look:

You can also check out the How to Change and Manage Account Payment Methods guide for detailed information.

Let us know if you need any more help.